Consumer Rights & Required Notices

Required by Texas Health and Safety Code §181.105 (House Bill 4224)

Effective September 1, 2025

Your Rights as a Consumer

Texas law requires health care providers, including clinical social workers, to provide clear information about your rights related to health care records, licensing oversight, and consumer complaints.

Below you will find instructions on how to:

1. Request your health care records;

2. Contact the licensing authority that regulates this practice; and

3. File a consumer complaint with the Texas Office of the Attorney General.

1. How to Request Your Health Care Records

You have the right to request access to your health care records.

To request your records:

● Submit a written request that includes your full name, date of birth, and a description of the records you are requesting.

● Requests may be submitted via:

○ Email: erika@selfjourneycounseling.com

○ Secure client portal: https://www.therapyportal.com/p/selfjourney/login/

○ Mail:

SelfJourney Counseling PLCC

7550 W Interstate 10 Suite 800-88

San Antonio TX 78229

Requests will be processed in accordance with applicable state and federal laws, including HIPAA and the Texas Health and Safety Code. You will be notified if additional information or authorization is required.

2. Contact the Licensing Authority

This practice is regulated by the Texas Behavioral Health Executive Council (BHEC), which oversees the licensing and regulation of clinical social workers in Texas.

Texas Behavioral Health Executive Council

Website: https://bhec.texas.gov

Contact Us Page: https://bhec.texas.gov/contact-us/

Phone: (512) 305-7700

Toll-Free (Complaints/Investigations): (800) 821-3205

Consumers may contact the Council with questions about licensing, scope of practice, or professional conduct.

3. How to File a Consumer Complaint

If you have a concern related to consumer rights, access to records, billing, or other consumer protection matters, you may file a complaint with the Texas Office of the Attorney General – Consumer Protection Division.

Texas Attorney General – Consumer Protection

Website: https://www.texasattorneygeneral.gov/consumer-protection

File a Complaint Online: https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/

The Office of the Attorney General provides information about the complaint process and what to expect after a complaint is submitted.